DATE: February 21st 2007

TIME: 1:30 - 4:00 PM

TOPIC: Workshop: Master the Skills to Develop and Deliver Advanced Presentations

SPEAKER: Ivy Meadors, High Tech High Touch Solutions

HOST: Bellevue Library

SPONSOR: Parker Services

"People will consistently name public speaking as their number one fear—right up there ahead of spiders and death (Wallechinsky, 1977)."  
 

Do you get a pit in your stomach when someone asks you to speak in front of a group of people?  Do you spend hours, days, sometimes weeks preparing the slides for your presentation? Are you still using clipart on your slides and fill them with too much text and images? Do you really need slides each time?

In this workshop you will learn how to own the platform and deliver an exceptional presentation with fewer jitters, using well designed slides and understand how to present without them too.

If you are an advanced speaker or just starting out, Ivy will share techniques for delivering your first or enhancing your hundredth presentation. The information you will learn in this session will contribute to your next presentation being awesome and confident in your delivery. 

This is your opportunity to learn from a professional speaker, qualified by the National Speakers Association. Learn how you can own the platform and deliver a memorable speech. Overcome the fear of speaking by being fully prepared and be comfortable in the front of the room or on the big stage.

Benefits of Attending

• Key characteristics for the room setup (atmosphere, equipment, music, visuals, distractions).

• Learn about movement, appearance and positioning on the platform.

• Gain ideas about what to wear for different presentations and how your appearance is key to the message.

• Learn how to design excellent slides - lose the clipart! (color considerations, layout, use of transitions, etc.)

• Hear how to increase or improve audience interaction.

• Understand what defines an excellent speech.

Meet the Speaker:

Ivy Meadors is CEO and founder of High Tech High Touch Solutions, Inc., a trade show producer and consulting firm specializing in help desks and call centers. Speaker-consultant, Ivy Meadors, has over 29 years of experience in call centers and help desks. She is considered one of the industry’s most respected leaders and is one of the top 5 most recognized names in the Help Desk industry.

The owner and producer of the Help Desk Professionals Conference and the Government Customer Support Conference, Ivy is the sole woman tradeshow / events company owner in our industry. Ivy is also co-founder and President of the Northwest Call Center Professionals Association and President of the Help Desk Northwest User Group in Seattle.

Ivy publishes the online newsletter, eSharings, has been published in the top industry magazines and newsletters, wrote a monthly column for Customer Interface Magazine, received the IT Support News Award for being one of the “Top 25 Most Influential Professionals in the Service and Support Industry”, Support Technologies awarded her with recognition for being one of the greatest contributors to the Service and Support industry, and she received the honor of being one of the Top 10 Legends in the Help Desk Industry.

Ivy’s presentations are rich with content and alive with humor and real-life examples. You may not always agree with her position but she will certainly challenge you to think of things from a different viewpoint as she challenges the norm and promotes the exceptional, and sometimes even unusual, solutions.

How to Reach

Corporate Office: 425-398-9292

Email: Ivy@hthts.com

Websites: www.ivymeadors.com and www.hthts.com

DATE: March 21st 2007

TIME: 1:30 - 4:00 PM

TOPIC: Puget Sound Energy Winter 2006

SPEAKER: Corina Stretch and Debra Humphrey from Puget Sound Energy

HOST: TBA

SPONSOR: TBA

• Brief description of the unprecedented damage of the December 06 power outages. Causing over 700,000 customers to be without power.
• Restoration Metrics
• Call Center Metrics
• Sharing Information
• Operations, Corporate Affairs, and Customer Services
• Community and Government Outreach
• PSE.com
• PSE’s Daily operations

• Corporate and Department Contingency Plans

• At home Agent program

Meet the Speakers:

Corina Stretch is a front line supervisor for Puget Sound Energy.   Her 19 years experience in the Customer Service department has gained her valuable insight and in depth knowledge in the utility business.  Currently, she is responsible for 35+ agents in the Customer Call Center.  Coaching, mentoring and motivating her team.  Corina is also involved in process improvement and in keeping abreast of the many new technologies the Company has adopted.

In addition to supervisor, she is also the Outage Manager.  This involves being available, flexible and helping to create a bridge between the Emergency Operations Center and the Call Center when there are emergencies.  She is an instrumental member in the day to day operations including PSE’s Service Level guidelines, Emergency Contingency Plans, and department goals. Corina was an integral part of the team that helped create the At home Agent Program in 1996.  And now recently is involved with the re-vamped program of today.

Corina is also a certified speaker and trainer for PSE.  She has conducted numerous engaging training workshops and presentations for call center representatives as well as staff outside the department and company. Corina is a member of the Northwest Customer Call Center professionals has given other presentations to the organization.  (Agent at home program (2000), Providing Positive Customer Service, 2004) She is a member of  Toastmasters International and is currently an Officer of her local PSE Galvanizers Toastmasters chapter.  Corina is known for her fun and enthusiastic attitude and will be sure to delight any audience she speaks to.

Debra Humphrey is also a front line supervisor for Puget Sound Energy.  She adds an additional 10 years of utility experience to the Customer Access Center (Call Center).  Her knowledge of the field and customer service helps to support her team of more than 35+ employees. Debra is an essential and indispensable part of the Call Center and is currently involved in helping to develop the quality assurance software program.  (Reviewing, testing, and adding valuable insight to ensure its success.)

Outside of the department, Debra is currently partnering with PSE’s H.R. department revamping policies and procedures on various benefit programs.  She also is a member of the Corporate Awards and Recognition rewards program. Which has been extremely successful in recognizing individuals and departments nominated by others in the company.

Debra works diligently at creating a positive environment for her team, department and company.   She is a member of Toastmaster International and currently is an officer of the local chapter, PSE Galvanizers.